Once your order is processed and your package is picked up and scanned by the carrier, transit times typically range from 2-7 business day days, depending on the shipping method and delivery destination.
You will receive a shipping confirmation email or SMS text as soon as the label is created for your order, however, the tracking status of your shipment may take up to 72 hours once a label has been created.
Once the package leaves our shop, unfortunately delivery is out of our hands. We cannot offer a refund or replace items for missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. For UPS please call (800) 742-5877. They will need your tracking number which can be found in your shipping confirmation email or text message.
We will replace items that have been damaged during shipment if photographic proof of damage is submitted to firstname.lastname@example.org within 7 days of delivery.